Refund policy
Last updated: September 2026
Thank you for shopping with CHRYSTAL BRANDS.
All products sold through our online store are digital products, including editable Canva templates, training manuals, training kits, ebooks, business templates and other downloadable digital resources. No physical products are shipped.
Digital Products & Instant Access
Because our products are digital and are made available for immediate download after purchase, returns are not possible once the digital content has been supplied or access has been provided, subject to your mandatory statutory rights.
Before completing your purchase, please carefully review the product description, included files, format, software requirements and compatibility information.
By requesting immediate access to your digital purchase, you acknowledge that the digital content will be supplied before the end of the applicable withdrawal period and, where legally applicable, that you lose your statutory right of withdrawal once the supply begins.
This does not affect any statutory rights you may have in relation to defective or non-conforming digital content.
Cancellations
Because our digital products are delivered automatically after payment, orders cannot generally be cancelled once access to the digital content has been initiated or the files have been supplied.
If you experience an issue with your order, please contact us as soon as possible at shop@chrystalbrands.com so we can assist you.
Refunds
Due to the nature of our digital products, we do not offer refunds for change of mind, accidental purchases, failure to review the product description before purchase, or incompatibility with software or devices that was disclosed before purchase.
Where the applicable legal conditions for the exclusion of the right of withdrawal for digital content have been fulfilled, the statutory 14-day withdrawal right does not apply once the digital content has been supplied with the customer's required prior consent and acknowledgement.
Nothing in this policy limits or excludes any mandatory consumer rights or legal guarantees that cannot legally be excluded.
Damaged, Defective or Inaccessible Digital Products
Although there is no physical item to return, please contact us if:
- your download link does not work;
- you cannot access the purchased files;
- a file is corrupted;
- a required file is missing;
- the product you received is materially different from the product described on the product page; or
- you experience a technical issue accessing the purchased content.
Please contact shop@chrystalbrands.com with your order number and a description or screenshot of the issue.
We will review the issue and, where appropriate, provide the correct file, a replacement download, access assistance or another appropriate remedy in accordance with your applicable statutory rights.
Canva Templates
Some of our products contain links to editable Canva templates.
A Canva account may be required to access or edit these templates, as indicated on the relevant product page. Canva Free or Canva Pro compatibility will also be specified where applicable.
Issues arising solely from changes to Canva's platform, account limitations, third-party services or software requirements that were disclosed before purchase do not automatically constitute a defect in our digital product.
If you believe a Canva template link included with your purchase is broken or inaccessible, please contact us and we will assist you.
Exchanges
Because our products are digital and delivered electronically, we do not offer exchanges between different products.
If you purchased the wrong product, please contact us at shop@chrystalbrands.com. While we cannot guarantee an exchange or refund, we will review the situation and determine whether assistance can be provided.
EU / EEA Consumers — Right of Withdrawal
Under EU consumer law, consumers generally have a 14-day right of withdrawal for distance contracts. However, specific rules apply to digital content supplied without a physical medium.
For digital content, the right of withdrawal may be lost when:
- you have expressly requested that the digital content be supplied immediately, before the end of the withdrawal period;
- you have expressly acknowledged that you will lose your right of withdrawal once the supply begins; and
- the required confirmation of your consent is provided to you.
These conditions are reflected in French Consumer Code Article L.221-28 concerning digital content supplied without a physical medium.
If these legal conditions have not been fulfilled, your statutory withdrawal rights may continue to apply. Nothing in this policy is intended to remove or restrict rights that cannot legally be waived.
Your Statutory Consumer Rights
This policy does not affect any mandatory rights you may have under applicable consumer protection law.
In particular, digital content supplied to consumers must comply with the applicable legal requirements concerning conformity. Where a digital product is defective or does not conform to the contract, you may have statutory remedies available to you.
Need Help?
We want you to have a good experience with your purchase.
If you have any questions about a product before purchasing, or if you experience an issue after your purchase, please contact:
CHRYSTAL BRANDS
Email: chrystalbrands.shop@gmail.com
We will always do our best to help resolve legitimate technical or access issues with your purchase.