Terms of sale

TERMS & CONDITIONS OF SALE

Last updated: September 06, 2026

These Terms & Conditions of Sale (“Terms”) govern purchases made through shop.chrystalbrands.com (the “Store”).

Please read these Terms carefully before placing an order. By placing an order through the Store, you confirm that you have read, understood and accepted these Terms.

1. SELLER INFORMATION

The Store is owned and operated by:

Chrystal Brands EI

Entrepreneur Individuel (sole proprietorship)

Registered and operating in France

SIREN: 944 200 658

SIRET: 944 200 658 00010

VAT Number: FR32944200658

Business activity: Specialised design activities — NAF/APE 7410Z

Website: shop.chrystalbrands.com

Customer Support: chrystalbrands.shop@gmail.com

Chrystal Brands sells digital products worldwide, including but not limited to digital templates, training manuals, educational resources, printable materials, business resources and other downloadable digital products.

Important: For your final Legal Notice page, I recommend having the exact legally required contact/address information reviewed for your specific registration situation. Simply stating “France” may not replace all mandatory postal-contact disclosures required under applicable French consumer law.

2. SCOPE OF THESE TERMS

These Terms apply to all purchases made through the Store by consumers and business customers worldwide.

By placing an order, the Customer confirms that they have the legal capacity to enter into a binding agreement and that the information provided during checkout is accurate and complete.

These Terms apply exclusively to purchases made through the Store unless otherwise agreed in writing by Chrystal Brands.

3. DIGITAL PRODUCTS

Chrystal Brands sells digital products only, unless explicitly stated otherwise on a product page.

Products may include:

  • Training manuals
  • Educational resources
  • Digital templates
  • Editable templates
  • Printable materials
  • Business resources
  • Digital guides
  • Certificates
  • Forms and documents
  • Other downloadable digital content

Product descriptions, previews, images and information available on the Store are intended to help Customers understand the product before purchase.

Customers are responsible for reviewing the product description, included files, compatibility information and requirements before completing their purchase.

4. PRODUCT INFORMATION

Chrystal Brands makes reasonable efforts to ensure that product descriptions, previews and information displayed on the Store are accurate.

However:

  • Colours may vary depending on screen settings.
  • Digital previews may contain mockups or illustrative examples.
  • Certain editable products may require specific software or platforms, such as Canva or other compatible applications.
  • Customers are responsible for ensuring that they have the necessary software, accounts, devices or technical requirements to use the purchased product.

Unless expressly stated otherwise, digital products are provided in the format described on the relevant product page.

5. PRICES

Prices are displayed on the Store in the currency selected or made available to the Customer.

Prices, promotions and discounts may change at any time. The applicable price is the price displayed at the time the order is placed.

Where applicable, taxes, VAT or other charges may be calculated and displayed during checkout according to the Customer's location and applicable law.

Chrystal Brands reserves the right to correct obvious pricing errors. If a material pricing error affects an order, the Customer will be contacted before the order is processed where appropriate.

6. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes and sale prices are subject to the conditions communicated with the relevant offer.

Unless expressly stated otherwise:

  • Promotions cannot be combined with other offers.
  • Discount codes may have expiry dates.
  • Promotional offers may apply only to selected products.
  • Promotions may be withdrawn or modified where permitted by applicable law.

The terms displayed in connection with a specific promotion will apply to that promotion.

7. PAYMENT

Payments are processed securely through the payment methods made available at checkout through Shopify and its supported payment providers.

Available payment methods may include, depending on the Customer's location and availability:

  • Visa
  • Mastercard
  • Apple Pay
  • Other payment methods made available during checkout

Chrystal Brands does not directly collect or store full payment card information.

By submitting payment information, the Customer confirms that they are authorised to use the selected payment method.

An order is considered confirmed once payment has been successfully authorised and processed.

8. ORDER CONFIRMATION

After placing an order, the Customer should receive an order confirmation at the email address provided during checkout.

The Customer is responsible for ensuring that:

  • Their email address is correct.
  • Their inbox can receive messages from the Store.
  • Order confirmation and download emails are not blocked by spam filters.

If an order confirmation is not received, the Customer should first check their spam or junk folder and then contact Customer Support.

9. DIGITAL DELIVERY AND DOWNLOAD ACCESS

Digital products are generally delivered electronically after successful payment.

Depending on the product and delivery method, Customers may receive:

  • A download link;
  • Access through an order confirmation page;
  • A download email;
  • Access through their customer account; or
  • Another delivery method specified on the product page.

Delivery may be immediate or may require a short processing period depending on the product.

Customers are responsible for downloading and storing purchased files where applicable.

If a Customer experiences a legitimate technical problem accessing a purchased product, Chrystal Brands will make reasonable efforts to assist with restoring access or resolving the issue.

10. CUSTOMER RESPONSIBILITIES

Customers agree to provide accurate and complete information when placing an order.

Customers are responsible for:

  • Providing a valid email address;
  • Maintaining access to their email account;
  • Ensuring compatibility with required software or platforms;
  • Following the instructions provided with the purchased product;
  • Keeping downloaded files secure;
  • Using purchased products in accordance with the applicable license agreement.

Chrystal Brands is not responsible for problems caused by incorrect customer information, incompatible devices, unsupported software, loss of access to third-party platforms or circumstances outside our reasonable control.

11. RIGHT OF WITHDRAWAL AND DIGITAL CONTENT

Customers located in jurisdictions that provide statutory consumer withdrawal rights may have rights that apply to their purchase.

For customers subject to European Union and French consumer protection rules, digital content supplied without a physical medium may be provided before the end of the statutory withdrawal period only where the applicable legal requirements are met.

Where the Customer expressly requests immediate access or delivery of digital content and acknowledges the applicable consequences regarding their right of withdrawal, access may begin immediately after purchase in accordance with applicable law.

The confirmation and acknowledgement relating to immediate delivery and withdrawal rights must be handled appropriately during the purchasing process. French law specifically requires an express agreement for early performance of digital content and confirmation of the applicable loss of withdrawal rights under the relevant circumstances.

For additional information, please refer to our Refund Policy.

Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.

12. REFUNDS

Due to the nature of digital products and instant access or delivery, returns, exchanges and refunds are generally not available once a digital product has been delivered or accessed, subject to applicable law and mandatory consumer rights.

However, Chrystal Brands is committed to assisting Customers experiencing genuine issues, including:

  • A missing file;
  • A broken download link;
  • A technical delivery problem;
  • A materially incorrect or incomplete file;
  • Difficulty accessing a product due to a technical issue on our side.

Before opening a payment dispute, Customers are encouraged to contact chrystalbrands.shop@gmail.comso that we can review the issue and provide appropriate assistance.

A separate Refund Policy provides further information.

13. DIGITAL PRODUCT LICENSE

Purchasing a digital product does not transfer ownership or copyright of the original design, template, content or intellectual property to the Customer.

The Customer receives only the rights expressly granted under the applicable Terms of Use & Licensing Agreement.

Unless otherwise stated:

Customers may use purchased products for their own permitted personal or business purposes.

Customers may not:

  • Resell the original files;
  • Redistribute or share files;
  • Share download links;
  • Transfer editable templates to unauthorised third parties;
  • Claim the original design as their own;
  • Upload or resell the files as standalone products;
  • Use the files to create competing digital template products;
  • Make purchased files publicly available.

Detailed usage rights and restrictions are set out in the Terms of Use & Licensing Agreement.

14. INTELLECTUAL PROPERTY

All content available through the Store, including but not limited to:

  • Templates;
  • Designs;
  • Manuals;
  • Layouts;
  • Text;
  • Graphics;
  • Product previews;
  • Images;
  • Branding elements;
  • Digital files;
  • Website content;

is owned by or licensed to Chrystal Brands and is protected by applicable intellectual property laws.

Unauthorised copying, reproduction, distribution, resale or commercial exploitation is prohibited except where expressly authorised in writing or under the applicable product license.

15. PRODUCT UPDATES

Unless specifically stated on the product page, the purchase of a digital product does not automatically include future updates, revisions or additional versions.

Chrystal Brands may update products from time to time. Where an update is provided to existing Customers, the applicable conditions will be communicated where appropriate.

16. THIRD-PARTY PLATFORMS AND SERVICES

Certain products may be designed for use with third-party platforms or software, including platforms such as Canva or other applications.

Chrystal Brands is not responsible for:

  • Changes made by third-party platforms;
  • Account restrictions or suspensions;
  • Platform outages;
  • Changes to third-party pricing or subscription plans;
  • Changes to software features;
  • Loss of access caused by the Customer's third-party account.

Customers are responsible for maintaining any required accounts, subscriptions or software.

17. LIMITATION OF LIABILITY

Chrystal Brands makes reasonable efforts to provide high-quality digital products.

However, to the maximum extent permitted by applicable law, Chrystal Brands shall not be liable for indirect losses, including:

  • Loss of revenue;
  • Loss of profits;
  • Loss of business opportunities;
  • Loss of data;
  • Business interruption;
  • Loss resulting from incorrect use of a product.

Chrystal Brands does not guarantee any specific business, financial, educational or commercial outcome resulting from the use of its products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. BUSINESS USE AND PROFESSIONAL RESPONSIBILITY

Many Chrystal Brands products are created for entrepreneurs, educators and beauty professionals.

Customers remain fully responsible for how they use, adapt and present purchased materials within their own business or professional activities.

Training manuals, educational templates and business resources are provided as design and educational resources. Customers are responsible for ensuring that their final use of any material complies with:

  • Local laws;
  • Professional regulations;
  • Health and safety requirements;
  • Licensing requirements;
  • Industry standards;
  • Their own professional obligations.

Chrystal Brands does not provide legal, medical, financial or professional certification through its digital products unless explicitly stated otherwise.

19. SUSPENSION OR REFUSAL OF ACCESS

Chrystal Brands reserves the right, where legally permitted, to refuse, suspend or restrict access to products or services in cases involving:

  • Fraud;
  • Unauthorised payment activity;
  • Chargeback abuse;
  • Unauthorised file sharing;
  • Copyright infringement;
  • Breach of these Terms or the applicable license;
  • Illegal use of purchased products.

Such action will not affect mandatory rights granted to Customers under applicable law.

20. FORCE MAJEURE

Chrystal Brands shall not be held responsible for delays or failure to perform obligations caused by events outside its reasonable control, including technical outages, internet failures, natural disasters, government actions or other events qualifying as force majeure under applicable law.

21. CHANGES TO THESE TERMS

Chrystal Brands may update these Terms from time to time.

The version applicable to an order is generally the version available at the time the Customer places that order, unless a change is required by law or applies more favourably to the Customer.

The “Last updated” date at the top of this page indicates when these Terms were most recently revised.

22. GOVERNING LAW

These Terms are governed by the laws of France, subject to any mandatory consumer protection laws that may apply in the Customer's country of residence.

Nothing in these Terms deprives consumers of mandatory legal protections that cannot be excluded by contract.

23. DISPUTES

Customers are encouraged to contact Chrystal Brands first to seek an amicable resolution:

chrystalbrands.shop@gmail.com

Where applicable, consumers may also benefit from statutory dispute resolution or consumer protection mechanisms available under applicable law.

24. CONTACT

For questions regarding these Terms or an order, please contact:

Chrystal Brands EI

France

chrystalbrands.shop@gmail.com